Iron Mountain Global Account Representative in Verson, France
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Global Account Representative
Global Industries: The Global Industries (GI) program encompasses a select group of customers that we want to make a strategic investment in to enhance our existing relationship, while partnering with them where we can further expand our partnership. Our objective is to harness our industry insight and organizational strengths to help solve our premier customers’ most complex problems.
The Global Account Representative (GAR) is responsible for supporting the Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.
What you will do
Support the GI team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role)
Collaborate in the development and execution of Global Account strategies
Identify and uncover new opportunities through established relationships
Build and maintain strong relationships with customer key contact
Lead recurring calls to keep customers informed of key items/issues
Identify and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc.
Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends
Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.
Assists with contract negotiations, and operations
Understand customer needs and requirements, lead and oversee small to medium sized projects
What you will bring
Bachelor’s Degree or equivalent experience
Hands-on experience in managing large, complex customer relationships
Experience working with customers on a global level
Strong customer service & engagement experience
Strong phone presence and comfortable initiating conversations
Self-starter and proactive problem solver
Ability to work in a dynamic fast-paced environment
Travel - up to 20%
Ability to speak English and French fluently
What we offer
A competitive basic salary + bonus
Remote job opportunity
Local benefits scheme
A defined and achievable career path
Be part of an ever evolving global organisation focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE