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y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain ALM Program Manager (ESA) in Paris, France

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The ALM Program Manager (ESA) role oversees the relationships for an assigned set of high revenue, high complexity Iron Mountain ALM Program customers to ensure onboarding, continued revenue, customer satisfaction with Iron Mountain programs, as well as position new ALM solutions designed for further growth. The ALM Program Manager (ESA) role collaborates on accounts with an Iron Mountain Business Development Executive as well as other strategic internal partners. The ALM Program Manager (ESA) will be assigned with ALM Program implementation, tracking of individual site progress, being knowledgeable about their accounts, will represent Iron Mountain’s value proposition and educate customers about business relevant solutions. Proactively manage customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management to enable growth. Focus on Customer loyalty providing proactive solutions to meet customer needs while uncovering and selling new opportunities for revenue growth and quota attainment. The ALM Program Manager (ESA) is the primary customer contact on assigned ALM Program accounts and will manage and maintain relationships with current Iron Mountain customers that require a high level of support to ensure satisfaction with Iron Mountain ALM programs, positioning the relationship for further growth and retention.

Key Accountabilities:

● Responsible for the overall onboarding, development and expansion of ALM Program revenues within an assigned group of accounts

● Act as a lead and resource to all internal stakeholders in the development, growth and support of the assigned ALM programs

● Build long term relationships with both internal and external customers

● Interface with ALM customer to further understand their needs and expectations regarding Custom Solutions, Asset Management, Program Requirements, Asset Remarketing while integrating feedback into ongoing product enhancements

● Ensure clear communication and education of standard policies and procedures to ALM customers and site contacts.

● Ensure Portal Systems are used properly, fully leveraged and that clients are provided with both initial and ongoing portal education

● Leverage KPIs to analyse service delivery performance and identify with internal partners any service challenges while collaborating to implement improvements.

● Support the rollout and education of innovative solutions in partnership with product management

● Forecasting of ALM Management Program Revenues to include setting of annual growth targets, GAP analysis, and sales strategies

● Creating a Growth Oriented Strategy for each ALM Program assigned

● Conducting Business Reviews to drive continued program health, SLA compliance and growth

● Participates in Industry and Compliance Organisations to include the optimal working knowledge of trends within the ITAD industry

Key Skills

● Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling.

● Must have the ability to identify customer needs and translate customer needs into solution requirements.

● Excellent written, oral and presentation skills.

● Strong interpersonal skills.

● Ability to effectively plan and possess strong analytical skills.

● Ability to partner, influence and negotiate.

● Strong understanding or ability to create acumen for the entire Iron Mountain ALM suite of services

● General working knowledge of the ITAD industry

● Experience working in a strategic sales environment

● Experience working with large global enterprise accounts; preferably in a sales or account management focus

● Ability to continuously develop net new contacts in enterprise accounts and expand existing relationships

● Ability to develop, maintain and present to senior level management within their customer base


Category: Product Management Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0045582