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of working.</p><p></p><p>Our <a href="https://www.ironmountain.com/about-us/values" target="_blank">Cores Value</a><a href="https://www.ironmountain.com/about-us/values" target="_blank">s</a> and <a href="https://www.ironmountain.com/-/media/files/Utility/Legal/Code-of-ethics/Code-of-Ethics.pdf?la=en" target="_blank">Code of Ethics</a> are our north star
ending an email to <a href="mailto:accommodationrequest@ironmountain.com" target="_blank">accommodationrequest@ironmountain.com</a> . See the Supplemen
y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Customer Success Manager in Morangis, France

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Iron Mountain’s Global Records and Information Management Organization (GRO) is a revenue-driving commercial organization that focuses on developing, selling, and supporting solutions for customers in our regions and key global vertical industries that enable them to transform their business.

With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. Explore different career possibilities to develop your skills and knowledge. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.

The Customer Success Manager (CSM) role is a key member of the Iron Mountain Sales team for France supporting all service lines. In partnership with the Directors and Business Development Managers (BDM) this role is accountable for the delivery of quality services and creating loyalty and retaining customers while creating revenue growth, either directly or indirectly for the field BDEs in the national sales Strategic and Vertical accounts.

What you will do

  • Build and maintains customer relationships

  • Ensure frequent, tactical communication to enable superior customer satisfaction and to keep customers educated on emerging industry trends

  • Proactively uncover additional contacts and key decision makers through the use of SalesForce,internet and other tools

  • Assess assigned customer’s current and potential needs, determining appropriate IronMountain products and solutions.

  • Responsible for development strategies and business plans through understanding the clients business model

  • The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP processes as required

What you will bring

  • Experience in a Business to Business Account Manager or Customer Relationship type role

  • Ideally you will bring an understanding of the Records Management, Archiving, Document Management or Scanning industries

  • Demonstrable experience in Customer Management, delivering high levels of customer satisfaction

  • Fluent in French and English

  • Able to carry out a hybrid role ideally with two days per week spent in the Paris office

What we will offer

  • Defined and achievable career path

  • Remote / Home working with the potential to travel

  • Solid support system where you will have a safe place to voice your opinion, share feedback, and be your true authentic self

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • A winning team who embrace diversity, inclusion, and our differences.

#LI-remote

Category: gja_Sales

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0046604X

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